Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: Oct 8, 2024
Introduction
Idial LLC ("iDial", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) describes how we collect, use, process, share, and protect personal data through the provision of our AI-driven voice agent solutions and other related services (the "Services"). This policy applies to individuals ("data subjects") whose personal data we collect, both directly and indirectly, through our website [Insert Web Address], services, and interactions with our customers.
We also use third-party tools that comply with GDPR, CCPA, HIPAA, and SOC-2 standards to ensure the highest levels of data protection and security.
By accessing or using our Services, you accept the practices outlined in this Policy.
1. Data Controller and Processor Roles
iDial operates as both a data processor and a data controller, depending on the context:
Data Processor: When providing services to our customers (e.g., law firms, healthcare providers, logistics companies), we act as a data processor. We process personal data on behalf of our customers, who act as the data controllers.
Data Controller: In certain circumstances, such as when we collect data directly from users on our website for marketing purposes or when individuals interact with our Services independently, iDial acts as the data controller, determining the purposes and means of data processing.
For inquiries related to the processing of your personal data, including your rights under applicable data protection laws, please contact us using the details provided in the "Contact Us" section below.
2. Legal Basis for Processing
We process personal data based on several legal grounds, depending on the context of data collection:
Consent: Where applicable, we rely on your explicit consent to process your personal data (e.g., signing up for a newsletter or providing information during customer service interactions).
Contractual Necessity: We process personal data as required to fulfill our contractual obligations with you or our customers, such as providing AI voice agent services.
Legitimate Interests: In certain cases, we process personal data based on our legitimate business interests, such as improving our services, ensuring cybersecurity, and marketing to existing clients. We ensure that these interests do not override your privacy rights.
Compliance with Legal Obligations: We process personal data as required to comply with legal and regulatory obligations, such as responding to legal claims or government investigations.
3. Categories of Personal Data Collected
iDial collects and processes various categories of personal data, including:
a) Personal Data We Collect Directly From You:
Contact Information: Name, email address, phone number, mailing address.
Account Details: Username, password, and security questions, where applicable.
Payment Information: Billing and payment details, if applicable (e.g., credit card information).
Voice Data: Audio recordings and transcripts from your interactions with our AI agents.
Feedback and Communication: Information you voluntarily provide through surveys, contact forms, or customer service interactions.
b) Personal Data Collected from Our Customers (on behalf of data controllers):
Call Metadata: Call times, durations, caller ID, location (if applicable), and any other telecommunication metadata.
Interaction Data: Information about interactions with AI agents, including commands, responses, and choices made during conversations.
Lead Qualification Information: Data related to pre-qualifying leads, including responses provided during initial inquiries.
c) Automatically Collected Data:
Device Information: IP address, browser type, device type, operating system, unique device identifiers, and network information.
Cookies and Tracking Technologies: Information collected via cookies, web beacons, and other tracking technologies to enhance user experience and for analytics purposes.
Usage Data: Data on how you use our website, such as session duration, pages visited, and clickstream data.
4. How We Collect Personal Data
We collect personal data in the following ways:
Direct Interaction: You provide personal data directly when you communicate with our AI agents, fill out forms, make inquiries, or interact with our website.
Through Our Customers: When our customers use our Services (e.g., law firms, healthcare providers), they may provide us with personal data from their clients and employees. This data is processed on their behalf as part of our contract.
Automated Technologies: As you interact with our website or AI agents, we automatically collect technical data through cookies, server logs, and other tracking technologies.
Third-Party Sources: We may receive personal data from trusted partners and service providers who assist us in providing our services, such as payment processors, CRM providers, and analytics companies.
5. Purposes of Processing Personal Data
We process personal data for the following purposes:
Service Provision: To deliver our AI-driven voice agent services, including call handling, lead qualification, appointment scheduling, and customer support.
Improving Services: To analyze data on how our Services are used, diagnose technical issues, and enhance user experience.
Marketing and Advertising: To send you marketing communications about our Services, based on your preferences and consent where applicable. This may include targeted ads, newsletters, and updates.
Security and Fraud Prevention: To safeguard the integrity of our systems, prevent unauthorized access, and detect fraudulent activities.
Legal and Regulatory Compliance: To comply with applicable laws and respond to legal requests, such as government subpoenas or data protection authorities’ inquiries.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting obligations. The criteria used to determine retention periods include:
Legal Obligations: Compliance with legal, regulatory, or contractual requirements.
Operational Needs: Retention for business operations (e.g., customer records, account information) to maintain continuity of services.
Data Minimization: Once data is no longer needed, we either securely delete it or anonymize it.
Specifically, voice recordings and other customer interaction data are typically retained for one year unless otherwise required for legal or operational reasons.
7. Data Protection and Compliance Standards
We take the security and privacy of your personal data very seriously. Our third-party service providers are fully compliant with the following data protection standards:
GDPR (General Data Protection Regulation): Ensures that we handle personal data with strict standards for privacy and protection within the European Union (EU).
CCPA (California Consumer Privacy Act): Protects the rights of California residents by giving them control over how their personal data is collected and used.
HIPAA (Health Insurance Portability and Accountability Act): Ensures the protection and confidentiality of health information for our clients in the healthcare industry.
SOC-2 (Service Organization Control 2): Verifies that our third-party vendors adhere to the best practices for data security, availability, and confidentiality.
We regularly review our partnerships to ensure that our vendors continue to meet these high standards and maintain compliance with evolving regulations.
8. Sharing Personal Data with Third Parties
We share personal data with third-party service providers who process data on our behalf, ensuring that they comply with privacy and security standards. These third parties may include:
Cloud Storage Providers: For secure storage and access to your data.
Customer Relationship Management (CRM) Systems: To manage customer interactions and communication.
Analytics and Marketing Providers: To help us understand how our Services are used and to deliver targeted marketing.
Payment Processors: To process transactions and payments securely.
We may also disclose personal data to the following:
Government Authorities or Law Enforcement: As required to comply with legal requests or to protect public safety and legal interests.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction.
9. International Data Transfers
iDial is based in the United States, but our services may involve the transfer of personal data to countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. When transferring data internationally, we use appropriate safeguards, such as:
Standard Contractual Clauses (SCCs): When transferring data outside the EEA or other regions with strict data protection laws.
Adequacy Decisions: For countries that the European Commission or other regulatory authorities have deemed to provide an adequate level of protection.
10. Security Measures
We have implemented robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
Data Encryption: Encryption of personal data both in transit and at rest to safeguard sensitive information.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Periodic security assessments and audits to ensure compliance with data protection regulations and to mitigate risks.
Despite these precautions, no data transmission over the internet can be guaranteed to be 100% secure, and we encourage you to take appropriate steps to secure your own devices and accounts.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email: support@idial.io
Mailing Address: 1603 Capitol Ave, Cheyenne,WY 82001
Phone Number: (307) 317-4876
Effective Date: Oct 08, 2024
Privacy Policy
Effective Date: Oct 8, 2024
Introduction
Idial LLC ("iDial", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) describes how we collect, use, process, share, and protect personal data through the provision of our AI-driven voice agent solutions and other related services (the "Services"). This policy applies to individuals ("data subjects") whose personal data we collect, both directly and indirectly, through our website [Insert Web Address], services, and interactions with our customers.
We also use third-party tools that comply with GDPR, CCPA, HIPAA, and SOC-2 standards to ensure the highest levels of data protection and security.
By accessing or using our Services, you accept the practices outlined in this Policy.
1. Data Controller and Processor Roles
iDial operates as both a data processor and a data controller, depending on the context:
Data Processor: When providing services to our customers (e.g., law firms, healthcare providers, logistics companies), we act as a data processor. We process personal data on behalf of our customers, who act as the data controllers.
Data Controller: In certain circumstances, such as when we collect data directly from users on our website for marketing purposes or when individuals interact with our Services independently, iDial acts as the data controller, determining the purposes and means of data processing.
For inquiries related to the processing of your personal data, including your rights under applicable data protection laws, please contact us using the details provided in the "Contact Us" section below.
2. Legal Basis for Processing
We process personal data based on several legal grounds, depending on the context of data collection:
Consent: Where applicable, we rely on your explicit consent to process your personal data (e.g., signing up for a newsletter or providing information during customer service interactions).
Contractual Necessity: We process personal data as required to fulfill our contractual obligations with you or our customers, such as providing AI voice agent services.
Legitimate Interests: In certain cases, we process personal data based on our legitimate business interests, such as improving our services, ensuring cybersecurity, and marketing to existing clients. We ensure that these interests do not override your privacy rights.
Compliance with Legal Obligations: We process personal data as required to comply with legal and regulatory obligations, such as responding to legal claims or government investigations.
3. Categories of Personal Data Collected
iDial collects and processes various categories of personal data, including:
a) Personal Data We Collect Directly From You:
Contact Information: Name, email address, phone number, mailing address.
Account Details: Username, password, and security questions, where applicable.
Payment Information: Billing and payment details, if applicable (e.g., credit card information).
Voice Data: Audio recordings and transcripts from your interactions with our AI agents.
Feedback and Communication: Information you voluntarily provide through surveys, contact forms, or customer service interactions.
b) Personal Data Collected from Our Customers (on behalf of data controllers):
Call Metadata: Call times, durations, caller ID, location (if applicable), and any other telecommunication metadata.
Interaction Data: Information about interactions with AI agents, including commands, responses, and choices made during conversations.
Lead Qualification Information: Data related to pre-qualifying leads, including responses provided during initial inquiries.
c) Automatically Collected Data:
Device Information: IP address, browser type, device type, operating system, unique device identifiers, and network information.
Cookies and Tracking Technologies: Information collected via cookies, web beacons, and other tracking technologies to enhance user experience and for analytics purposes.
Usage Data: Data on how you use our website, such as session duration, pages visited, and clickstream data.
4. How We Collect Personal Data
We collect personal data in the following ways:
Direct Interaction: You provide personal data directly when you communicate with our AI agents, fill out forms, make inquiries, or interact with our website.
Through Our Customers: When our customers use our Services (e.g., law firms, healthcare providers), they may provide us with personal data from their clients and employees. This data is processed on their behalf as part of our contract.
Automated Technologies: As you interact with our website or AI agents, we automatically collect technical data through cookies, server logs, and other tracking technologies.
Third-Party Sources: We may receive personal data from trusted partners and service providers who assist us in providing our services, such as payment processors, CRM providers, and analytics companies.
5. Purposes of Processing Personal Data
We process personal data for the following purposes:
Service Provision: To deliver our AI-driven voice agent services, including call handling, lead qualification, appointment scheduling, and customer support.
Improving Services: To analyze data on how our Services are used, diagnose technical issues, and enhance user experience.
Marketing and Advertising: To send you marketing communications about our Services, based on your preferences and consent where applicable. This may include targeted ads, newsletters, and updates.
Security and Fraud Prevention: To safeguard the integrity of our systems, prevent unauthorized access, and detect fraudulent activities.
Legal and Regulatory Compliance: To comply with applicable laws and respond to legal requests, such as government subpoenas or data protection authorities’ inquiries.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting obligations. The criteria used to determine retention periods include:
Legal Obligations: Compliance with legal, regulatory, or contractual requirements.
Operational Needs: Retention for business operations (e.g., customer records, account information) to maintain continuity of services.
Data Minimization: Once data is no longer needed, we either securely delete it or anonymize it.
Specifically, voice recordings and other customer interaction data are typically retained for one year unless otherwise required for legal or operational reasons.
7. Data Protection and Compliance Standards
We take the security and privacy of your personal data very seriously. Our third-party service providers are fully compliant with the following data protection standards:
GDPR (General Data Protection Regulation): Ensures that we handle personal data with strict standards for privacy and protection within the European Union (EU).
CCPA (California Consumer Privacy Act): Protects the rights of California residents by giving them control over how their personal data is collected and used.
HIPAA (Health Insurance Portability and Accountability Act): Ensures the protection and confidentiality of health information for our clients in the healthcare industry.
SOC-2 (Service Organization Control 2): Verifies that our third-party vendors adhere to the best practices for data security, availability, and confidentiality.
We regularly review our partnerships to ensure that our vendors continue to meet these high standards and maintain compliance with evolving regulations.
8. Sharing Personal Data with Third Parties
We share personal data with third-party service providers who process data on our behalf, ensuring that they comply with privacy and security standards. These third parties may include:
Cloud Storage Providers: For secure storage and access to your data.
Customer Relationship Management (CRM) Systems: To manage customer interactions and communication.
Analytics and Marketing Providers: To help us understand how our Services are used and to deliver targeted marketing.
Payment Processors: To process transactions and payments securely.
We may also disclose personal data to the following:
Government Authorities or Law Enforcement: As required to comply with legal requests or to protect public safety and legal interests.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction.
9. International Data Transfers
iDial is based in the United States, but our services may involve the transfer of personal data to countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. When transferring data internationally, we use appropriate safeguards, such as:
Standard Contractual Clauses (SCCs): When transferring data outside the EEA or other regions with strict data protection laws.
Adequacy Decisions: For countries that the European Commission or other regulatory authorities have deemed to provide an adequate level of protection.
10. Security Measures
We have implemented robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
Data Encryption: Encryption of personal data both in transit and at rest to safeguard sensitive information.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Periodic security assessments and audits to ensure compliance with data protection regulations and to mitigate risks.
Despite these precautions, no data transmission over the internet can be guaranteed to be 100% secure, and we encourage you to take appropriate steps to secure your own devices and accounts.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email: support@idial.io
Mailing Address: 1603 Capitol Ave, Cheyenne,WY 82001
Phone Number: (307) 317-4876
Effective Date: Oct 08, 2024