How it works
From workflow to voice agent.
Six stages: discover, design, configure, test, deploy and refine.
- 1
Stage 1
Discovery
Understand the existing workflow.
- Call volumes
- Current processes
- Repetitive interactions
- Existing systems
- Business objectives
- Qualification criteria
- Operational constraints
- 2
Stage 2
Workflow Design
Map the conversation.
- Opening scripts
- Questions
- Conversation logic
- Conditional responses
- Qualification criteria
- Escalation conditions
- Desired outputs
- 3
Stage 3
Voice Agent Configuration
Configure the agent and its rules.
- Voice characteristics
- Language
- Conversation behaviour
- Knowledge and instructions
- Call flows
- Integrations
- Business rules
- 4
Stage 4
Testing and Validation
Test before real callers hear it.
- Conversation scenarios
- Unexpected responses
- Call quality
- Qualification accuracy
- Information extraction
- Workflow reliability
- Escalation behaviour
- 5
Stage 5
Integration and Deployment
Connect the workflow to business systems.
- Triggers from source systems
- Call outcomes written back
- Structured information delivered
- Workflow actions connected
- 6
Stage 6
Monitoring and Optimisation
Review and refine continuously.
- Call completion
- Conversation quality
- Outcomes
- Qualification performance
- Failure scenarios
- Human handoffs
- Workflow efficiency
Transcripts and outcomes reveal where conversations stall or fail, so scripts, logic and escalation rules can be refined over time.
Explore the work.
The platform and its historical applications.