Solutions
Voice workflows. Real applications.
Recruitment screening and reactivation led iDial’s operational applications.
Turn applicant volume into qualified conversations.
A voice agent calls new applicants shortly after they apply, runs a structured screening conversation and delivers a scorecard to the recruiter.
Operational problem
Recruitment teams receive large numbers of applications but struggle to contact every applicant quickly, so strong candidates go cold.
Traditional process
Recruiters make every first call by hand: repeating the same screening questions, confirming availability, checking experience, location and work eligibility, scheduling interviews and then updating candidate records. Response time depends on recruiter capacity.
Key capabilities
Expected operational outcomes
- — Faster first contact with new applicants
- — Consistent screening across every applicant
- — Recruiter time focused on qualified candidates
How the voice workflow operates
- 1New application enters the system.
- 2The workflow triggers an outbound call.
- 3The voice agent introduces the opportunity.
- 4It asks structured screening questions.
- 5It explores relevant responses with follow-ups.
- 6It captures candidate information.
- 7It evaluates responses against configured criteria.
- 8It generates a screening summary.
- 9Qualified applicants are directed to interview scheduling.
- 10Results are made available to the recruitment team.
STRUCTURED OUTPUT
- Availability
- Available
- Employment preference
- Full-time
- Start date
- Next week
- Screening status
- In progress
Screening scorecard
Sarah M.
- Position
- Warehouse Operative
- Location
- Within 15 km of site
- Availability
- Full-time, from next week
- Relevant experience
- 3 years, forklift licence
- Work preferences
- Day shifts
- Screening outcome
- Qualified · Interview
- Availability matches
- Experience requirement
- Location within range
- Licence verified by recruiter
Recruiter notes
Confirm licence at interview. Prefers early shifts.
From application received to structured screening outcome — without requiring a recruiter to make every initial call manually.
Reconnect with candidates already in your database.
Outbound reactivation campaigns call existing segments, confirm availability and interest, refresh records and route interested people to recruiters.
Operational problem
Candidate databases hold people who were contacted, screened or registered but never progressed — and their details go out of date.
Traditional process
Re-engaging a database means recruiters working through long call lists between live roles. It is rarely prioritised, so records age and existing candidates are overlooked.
Key capabilities
Expected operational outcomes
- — Refreshed candidate availability data
- — More pipeline activity from existing records
- — Recruiters receive warm, interested candidates
How the voice workflow operates
- 1Select an existing candidate segment.
- 2Initiate an outbound reactivation campaign.
- 3Ask whether the candidate is currently available.
- 4Confirm interest and employment preferences.
- 5Capture updated information.
- 6Identify relevant opportunities.
- 7Route interested candidates to recruiters.
- 8Record the outcome.
Engage new leads before they go cold.
Voice agents contact incoming leads, ask qualification questions and pass suitable opportunities to sales teams with context.
Operational problem
Inbound leads lose intent quickly when the first conversation is delayed by hours.
Traditional process
Sales teams triage leads manually, often calling back the next day. Qualification questions vary by person and notes are inconsistent.
Key capabilities
Expected operational outcomes
- — Shorter time to first conversation
- — Consistent qualification data in the CRM
How the voice workflow operates
- 1A new lead arrives from a form or CRM.
- 2The agent calls and introduces the business.
- 3It asks qualification questions and captures requirements.
- 4It determines suitability against defined criteria.
- 5It books an appointment or hands off to sales.
Turn conversations into confirmed appointments.
The agent collects availability, books into calendar-connected workflows, confirms, reschedules and sends reminders.
Operational problem
Scheduling by phone is repetitive, and back-and-forth over availability consumes staff time.
Traditional process
Staff coordinate times by phone and email, manually entering bookings and chasing confirmations.
Key capabilities
Expected operational outcomes
- — Fewer manual scheduling calls
- — Clearer confirmation records
How the voice workflow operates
- 1Collect availability during the conversation.
- 2Check against a connected calendar workflow.
- 3Book and confirm the appointment.
- 4Send reminders and handle rescheduling.
- 5Escalate exceptions to a person.
A more intelligent way to handle incoming calls.
Agents answer, identify intent, collect information, answer from approved content and route or escalate complex calls.
Operational problem
Incoming calls arrive unpredictably; routine questions occupy staff and calls are missed at peak times.
Traditional process
Calls queue for available staff, voicemails pile up and routine questions are answered repeatedly.
Key capabilities
Expected operational outcomes
- — Fewer missed calls
- — Structured records of every inquiry
How the voice workflow operates
- 1Answer the inbound call.
- 2Identify the caller's intent.
- 3Collect relevant information.
- 4Answer FAQs from approved information.
- 5Capture the request or route to a team member.
Consistent follow-up across the customer lifecycle.
Configured outbound workflows handle follow-up, status verification and reminders, recording each outcome.
Operational problem
Follow-up calls and status checks are important but easy to deprioritise.
Traditional process
Follow-up depends on individual staff remembering and finding time to call.
Key capabilities
Expected operational outcomes
- — More consistent follow-up coverage
How the voice workflow operates
- 1Trigger from a customer event or schedule.
- 2Call and verify status or gather feedback.
- 3Record the outcome and next action.
Repetitive operational calls, handled consistently.
Voice workflows deliver notifications, collect information and confirm details at volume, escalating exceptions.
Operational problem
Operations teams spend hours on notifications, confirmations and information collection.
Traditional process
Coordinators work through call lists by hand alongside their other responsibilities.
Key capabilities
Expected operational outcomes
- — Less coordinator time on repetitive calls
How the voice workflow operates
- 1Select recipients from an operational system.
- 2Deliver the notification or question.
- 3Capture confirmation or information.
- 4Flag exceptions for a coordinator.
Explore the work.
The platform and its historical applications.