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iDial

Platform

Voice. Intelligence. Action.

Voice agents, structured data and connected systems — from first ring to updated record.

A — Voice engine

Natural conversations, inbound and outbound.

Natural, context-aware voice agents, configured for each workflow and language.

  • Natural speech interactions
  • Configurable voice experiences
  • Conversational pacing
  • Inbound and outbound calling
  • Multilingual configurations
  • Context-aware conversations
SCREENING RECORDING01:42
Illustrative example
AI AGENT
CALLER
00:0000:0800:1600:24

STRUCTURED OUTPUT

Availability
Available
Employment preference
Full-time
Start date
Next week
Screening status
In progress
Screening → ATS record

B — Conversation intelligence

Structured flows that still handle the unexpected.

Structured conversations that adapt, ask follow-ups and apply qualification logic.

  • Dynamic questioning
  • Structured conversation flows
  • Context retention
  • Response interpretation
  • Conditional questioning
  • Qualification logic
  • Handling unexpected responses

// Conditional flow — illustrative

QAre you available for full-time work?
→ yesAsk start date
→ part-timeAsk preferred hours · tag preference
→ unsureClarify · offer recruiter callback
QDo you hold a forklift licence?
→ yesAsk years of experience
→ noMark criterion unmet · continue

C — Structured data extraction

Every conversation becomes a usable record.

Spoken answers become actionable records.

  • Candidate profiles
  • Qualification results
  • Screening scorecards
  • Call outcomes
  • Appointment details
  • CRM records
  • Follow-up actions

Screening scorecard

Sarah M.

Illustrative data
Position
Warehouse Operative
Location
Within 15 km of site
Availability
Full-time, from next week
Relevant experience
3 years, forklift licence
Work preferences
Day shifts
Screening outcome
Qualified · Interview
  • Availability matches
  • Experience requirement
  • Location within range
  • Licence verified by recruiter

Recruiter notes

Confirm licence at interview. Prefers early shifts.

D — Workflow orchestration

Calls triggered, sequenced and routed automatically.

Events trigger calls. Outcomes trigger bookings, updates or handoffs.

  • Automated call triggers
  • Call scheduling
  • Multi-attempt follow-up sequences
  • Conditional workflow branches
  • System updates
  • Notifications
  • Human escalation

  1. Applicant enters ATS

    New application event

  2. Workflow triggers call

    Outbound within minutes

  3. AI screening call

    Structured questions

  4. Structured result

    Scorecard back to ATS

E — Analytics and reporting

Visibility into every call and outcome.

Activity, completion, outcomes, transcripts and recordings in one view, so workflows can be measured and refined.

  • Call activity
  • Conversation completion
  • Call outcomes
  • Transcripts
  • Recordings
  • Qualification results
  • Performance trends

Voice activity overview

Sample data — not customer results

Total calls

1,248

Completed conversations

1,106

Qualified interactions

412

Booked interviews

186

Completed conversations / dayAvg. response time 1m 48s
M
T
W
T
F
S
S

Call outcomes

  • Qualified37%
  • Not suitable28%
  • Callback requested21%
  • No answer14%

F — Integrations

Connected to the systems teams already use.

Voice workflows were connected to business systems through APIs and configured workflows. Historical integration examples include:

JobDivaApplicant tracking — recruitment workflows
BullhornApplicant tracking and CRM — recruitment workflows
GoHighLevelCRM and marketing automation — lead workflows
APIs & webhooksConfigured triggers and outcome delivery

Historical integration examples; not partner endorsements or claims of current availability.

G — Human-in-the-loop

AI for the repeatable conversations. People for the judgment calls.

iDial was designed to handle structured, repetitive conversations — first contact, screening questions, availability checks, confirmations — while leaving decisions that require judgment to human teams.

Escalation paths, recruiter handoffs and full transcripts keep people informed and in control.

Escalation conditionsRecruiter handoffFull transcriptsFinal decisions by people

Architecture

How the layers connect.

Input

  • Inbound calls
  • Outbound campaigns
  • CRM and ATS events
  • Business triggers

Conversational layer

  • Speech recognition
  • Conversational intelligence
  • Context management
  • Dynamic questioning
  • Voice generation

Processing

  • Qualification logic
  • Information extraction
  • Workflow decisions
  • Structured outputs

Output

  • CRM/ATS updates
  • Interview bookings
  • Follow-up notifications
  • Call recordings
  • Transcripts
  • Performance reporting

iDial is the product and workflow layer. Underlying speech, telephony and language models are third-party infrastructure.

See where the platform was applied.

Explore the solutions and documented deployments built on this conversational layer.

Explore the Platform Read the case studies